Just had a horrific experience with Littlewoods. Ordered online, website refused to take my order, twice, but Littlewoods took the payment twice. I called immediately and the customer service staff dismissed my query and told me to wait. I just called again and they tried to blame me for trying to use a de-activated account (don't even know what this means!) and then tried to blame my bank for authorizing the payment! Zero customer-centricity and broken IT systems - I will never be buying from them again.