Ratings older than 1 year are not included in the average rating.
We have bought a few things (not on credit) from this place. A handful of issues but the latest one just breaks the camels back and comes back for more! They claim they never received our order but they have 2 pre authorizations on our account. They have promised to call back 4 times but just don't bother. They have an 01 number that diverts to a condescending "gentleman" somewhere in England. The first time he said it was because of fraud alerts as we hadn't made an order in awhile. The 2nd time and after, he repeats himself over and over but doesn't state how long it will take for the two transactions to reverse. Further, they tell me that they have nothing to do with it now, as we didn't make any order with them. He was extremely rude and said that he explained himself and I wasn't listening. They made no attempt to explain why bank of Ireland have confirmed the 2 pre auths from littlewoods. My security issues have been ignored and the flip flopping on their part is scary. Bank of Ireland have told me to go through their fraud department at this point...
WARNING DISGRACEFUL CUSTOMER SERVICE!
I purchased Beats Solo 2 from Littlewoods on 30th December 2015 and on day 42 of WAITING for my order to arrive and numerous emails of inquiry i get an email on day 42 saying "we have credited your money back".
I am disgusted with their customer service and their delivery. Not once has anyone contacted me verbally in relation to this issue as requested and not once have I ever got an explanation as to what happened my delivery.
The last contact in relation to my delivery was an email confirmation on 29th January 2016 saying my order has been "dispatched". 12 days later I receive an email cancelling my order with no explanation.
Disgusted with Littlewoods.
I do not want to even give 1 star but i have to so that i can leave this review.