Stick with the smaller companies
Stick with the smaller companies. At least if they screw you,a bad review might actually make a difference. Bought 2 electric recliner sofas €1000 each + their guardsman cover they force feed you saying how amazing it is and they cover everything imaginable.(never received any information about the plan from them) One of the sofas has been fine and the other nothing but trouble, broken motor which took about 6months to fix,waiting on the part from China. Then about a month after that the arm fell off. Havery Norman said excessive force would have been needed to break(not the case, but it's my word against their surveyer) they won't cover it,I should go through guardsman. Who also won't cover it because they don't include the frame in there cover. So now I'm stuck with €1000 piece of crap. that I've owned for 12 months and it has been broken for 9mths. Absolute nightmare of a company. Stay clear. Once you hand over the money they don't care about you anymore.